Reviews | Cortland at West Village

Cortland West Village is a fantastic place to call home. From the moment you step in, you're greeted with an ambiance of luxury that sets it apart. The staff, particularly our resident manager Mackenzie, go above and beyond to ensure every resident's needs are not just met, but exceeded. Mackenzie's patience and attentiveness made the whole experience seamless. Highly recommend!

Gerald Mitchell

May 16, 2024

Google

I’ll be going on my 5th year here at Cortland west village and the management and property itself has never been better. All the new renovations have breathed life into the building. Mackensie is also a big help with any questions and concerns that residents may have and makes us feel welcome and wanted in the community.

Gage Lassetter

May 14, 2024

Google

Mackenzie is the best! She made my move in so easy. And Edward was amazing at fixing my service request quickly. He was very nice and curious not to make a lot of noise.

Mimi Alemu

Apr 18, 2024

Google

Mackenzie is the best! She made my move in so easy. And Edward was amazing at fixing my service request quickly. He was very nice and courteous not to make a lot of noise.

Mimi Alemu

Apr 18, 2024

Google

Great maintenance team - I locked myself out of my unit on a Saturday night and Edward came within an hour to let me in. Shows that they really care about the safety of their residents.

Dayyana Ibragimova

Apr 13, 2024

Google

Edward and Javier took care of my service request right away

Joel

Apr 12, 2024

Google

Just moved in like 2 weeks ago. Been a smooth experience, and any service requests I had were done by Edward and Javier incredibly quickly. Great experience living here so far.

Hansen Li

Apr 1, 2024

Google

It was nice to learn that the property is under new management. The changes Cortland has made to the community are fantastic. I got a tour by Mackensie and she was phenomenal. She went out of her way to make me feel welcomed as soon as I entered the property and spared me no detail selling all the key benefits and changes made. Would highly recommend Cortland West Village!

Lauren Ozuniga

Feb 26, 2024

Google

I came to tour the property & it was beyond a pleasure working/speaking with Mackinsie. She is very professional, Helpful & greets you with a smile the moment you walk in the office. Mackinsie made me feel welcomed. Awesome experience, will definitely recommend to others. Thank you so much Mackinsie !.

Elinse Ceballos

Feb 23, 2024

Google

Edward took of my service request same day almost right away. The maintenance staff has always been extremely helpful in the year I’ve lived here

Blake Terry

Feb 14, 2024

Google

Edward and the maintenance team always take care of my service requests so quickly, usually within 24hrs! Great service

Nicole H

Feb 12, 2024

Google

I've lived at Cortland for a few leases now and don't see myself leaving anytime soon. Great location, amenities, renovations and staff. Mackinsie especially is so welcoming, friendly, and supportive no matter what I need help with or have questions about. I don't know what they would do without her!

Emily Schram

Jan 29, 2024

Google

Edward is the best - less than hour to make the repair. 10/10!

neal rafferty

Jan 11, 2024

Google

We appreciate the great team here. Blair and Mackinsie have been the best to work with and everyone on my team loves working with them!

ryan slapion

Dec 19, 2023

Google

Edward took care of my service request in an expeditious manner and explained to me in detail what he was doing and is a wealth of knowledge and very friendly!!

Cool Guy

Dec 13, 2023

Google

My boyfriend and I just moved in 2 weeks ago. The Overall move in experience has been really great. The leasing staff is always very helpful and attentive to any questions/issues that we may have. We really enjoy living here, and are glad that we chose Cortland. I would recommend this apartment complex for anyone who is in search of a nice, safe , and dog friendly community.

Leah Tackett

Nov 16, 2023

Google

The staff at Cortland at West Village is so friendly and accommodating! We had a great experience and management makes sure to always address your concerns.

The Muggl

Nov 6, 2023

Google

I have loved my experience with the staff at this apartment! They made leasing a breeze and have been so receptive since! Jocelyn helped me with everything I needed in my move in process and is always quick to answer any questions or concerns I have! The maintenance staff is also great -- when I put in a request they come same day!

Jenna Caputi

Oct 30, 2023

Facebook

I have loved my experience with the staff at this apartment! They made leasing a breeze and have been so receptive since! Jocelyn helped me with everything I needed in my move in process and is always quick to answer any questions or concerns I have! The maintenance staff is also great -- when I put in a request they come same day!

Jenna Caputi

Oct 30, 2023

Google

I've been living at Cortland for about a month. When I moved in, there were a couple of issues I had with the apartment, and Blair and the rest of the management team addressed them promptly. They sincerely care about your experience here, and respond promptly to any concerns, which I have greatly appreciated.The renovated apartments are gorgeous, and the area is conveniently located to a lot of amenities, such as gyms and restaurants. Would highly recommend living here.

Nina Patel

Oct 21, 2023

Google

Edit - October 2023: I have lived here for over 4.5 years (starting March 2019), first under Oakwood, and starting summer 2022 under Cortland. If I didn't have to move to Austin for work, I would absolutely stay in the building until I bought my own home. Even during the construction and the occasional issues it brought - the management definitely did their best so we can be as little disturbed as possible (and I have been working from home this entire time). Now that construction is nearly done, it will even be better. The location, the new amenities, the quick maintenance (I never had to wait more than a day for something to be fixed) - all made living here great. Additionally, while looking for my new apartment in Austin, I have seen more than 25 properties over the course of a few months, so I believe I have a good benchmark for comparison- and it was VERY hard to find something that would compare or exceed this, for an equivalent price of course. Would absolutely recommend. This was my older, original re

Eshhar Tal

Oct 13, 2023

Google

Love the look and location of this property!! Definitely considering this apartment. Mackinsie was super helpful and friendly during our tour too!

Aryn Smith

Oct 12, 2023

Google

I was so impressed with these apartments! They’re beautiful and the amenities were impressive. The best in the area in my opinion. Mackinsie was so knowledgeable and answered all of my questions! You can tell she really cares about her clients. She took a lot of time to show me different floor plan options. I look forward to making this place my home!

Meagan Morrison

Oct 12, 2023

Google

Wonderful building and location. However, elevators are constantly down.

Zachary Williams

Oct 4, 2023

Google

Love living at the Cortland at West Village! The girls in the leasing office are always super helpful, all the staff and security officers are extremely friendly and go out of their way to say hello. Overall great place to live! The newly renovated apartments are incredible too!

Connor Maresco

Sep 11, 2023

Google

I had an excellent experience with the employee Nathaly. She greeted me with kindness and professionalism from the moment I came in. They were attentive, educated, and went above and above to assist me throughout my visit. Thank you so much for brightening my day!

Jd Mendoza

Aug 1, 2023

Google

Since taking my next steps on wondering we’re I will find my next home. Thank you, to Nathaly for helping me make my next steps on where to find my next home.

Thaiza Gonçalves

Aug 1, 2023

Google

I want to say thank you to Nathaly. For the experience I have approached with Nathaly I want to say she is beyond prepared to take the next steps.

Michaela Johnson

Aug 1, 2023

Google

I am impressed by Nathaly's level of competence and kindness. They listened carefully to my problems and offered me the best answers adapted to my needs. I appreciate their expertise and commitment to ensuring customer satisfaction.

Rene Garcia

Aug 1, 2023

Google

New management has been great and my dog loves going to see them! The new renovated homes are beautiful and I’m excited to transfer into one soon, also the free coffee helps me get up in the morning. Thank y’all for everything you do!

Anonymous

Jun 22, 2023

Apartment Ratings

This property is beautiful and the apartments are so nice! The staff is super friendly and very helpful. The West Village neighborhood is walkable and the shops and restaurants are super convenient. I had the pleasure of meeting their maintenance team, and concierge. Everyone is super friendly.

Anonymous

Jun 22, 2023

Apartment Ratings

I absolutely love Mackinsie! From the moment I first toured to now being a current resident, she constantly goes out of her way to help me and is always so friendly!

Courtney Holly

May 6, 2023

Facebook

One of the best apartment buildings in uptown even before the new renovations. Hard to beat the location, beautiful apartments, updated finishes, large terrace balcony, and views.

Gilbert

May 1, 2023

Google

I’ve been living here since 2019 which was before the current management company Cortland took over and I’m so glad I stayed. Cortland has been doing a great job improving every aspect of this apartment community. My favorite part is the interior renovation!! I love my new home’s modern, clean, and gorgeous interior as well as built in smarthome technology. Also the management responds to maintenance requests very quick and every staff is super friendly and helpful. Especially Pedro has always been a big help whenever I have any concerns. I often see him staying late at night to keep the community safe.

Alex Mk

Apr 29, 2023

Google

I have enjoyed living here! The management and maintenance teams are great and are quick to respond. The community feels very safe and secure- especially thanks to Pedro! This community is in a great walkable area and there are always so many happy pups around!

Apr 27, 2023

Apartments.com

Property is maintained and managed very well with amazing staff after the few months ive been here

elier garcia

Apr 27, 2023

Google

The security and safety in the building is great, as Pedro does a phenomenal job keeping everything quiet. Maintenance issues are rare- but are resolved in no time when they do happen. The location is walkable and convenient. And the new renovations make the building look even better.

Apr 27, 2023

Apartments.com

This property is very good. All the workers there are very friendly and helpful with what you need. I was helped by Nathaly who is an amazing leasing agent and knows how to do her job exceptionally well. Would definitely recommend this property!

Aracely Muñoz

Apr 26, 2023

Google

Great location, staff is fantastic!

Christina McCloskey Keel

Apr 26, 2023

Facebook

I’ve lived at the property for two years. The upgraded apartment units are modern and have a luxurious touch to them. The complex is quiet with friendly residents. I also love the staff, they are attentive to your needs and very prompt! I 10/10 recommend living at Cortland West Village!

Apr 26, 2023

Apartments.com

First, I would like to state that I have had a fantastic experience with the entire team at Cortland West Village - both front office and maintenance alike! However I would like to give a few extra words of gratitude for job well done to Blair and Mackinsie!! I greatly appreciate their hard work, dedication to their job, attention to detail, and from my experience always taking the time and put forth an extra effort to make sure as a tenant my experience is excellent, always! Thank you both and your team at Cortland West Village very much for doing such a great job!! Sincerely, Brandan Wagner

Brandan Wagner

Apr 26, 2023

Google

I love it here at Cortland! They have a really friendly and helpful staff who loves dogs! The renovations look terrific and I’m excited to keep living here now that everything is brand new. All my maintenance requests get handled quickly, the on property security makes me feel safe at night, and the walls are very thick, so I never hear my neighbors.

Apr 26, 2023

Apartments.com

Great place to live and the staffing personel are the best. If you need anything ask for Jocelyn she is the nicest and sweetest and very helpful when it comes to any questions or concerns you might have. :)

Ash Bash

Apr 26, 2023

Google

The new property management is doing a great job! They have started to turn the place around for the better! I love the location and everything is so walkable.

Apr 26, 2023

Apartments.com

Absolutely recommend this place… staff is great and very friendly… they even hand out dog treats!! Love Ittttt!! ❤️ … They take the he time to explain everything with no rush!! Definitely a 5 Star!!

Cynthia Lopez

Apr 26, 2023

Google

Had the pleasure of touring this great complex with Jocelyn. She was so amazing & caring. Everything was very clean & the rest of the staff was also very friendly.

Lucyla Cabrera

Apr 26, 2023

Google

Jocelyn was great! Very knowledgeable about the units took her time explaining it all to me. If you’re in the market for an apartment at this location definitely ask for Jocelyn.

Elizabeth Lopez

Apr 26, 2023

Google

Amazing location with amazing staff! Always so helpful and great with communication! Jocelyn is the sweetest

Felicia Domenech

Apr 26, 2023

Google

Since moving to Cortland West Village my boyfriend & I have loved every second of it. I have yet to have a single issue, and both Leasing & Assistant Manager/Manager have always taken care of things immediately for me & my neighbors. I feel safe, my dog loves it here & the treats they give. I recommend this community for one in the West Village area! I’ve seen about every mid rise here in this area of West Village & truly this is the best one!!

Esther Lepore

Apr 26, 2023

Google

I love how this place has been renovated. It has made a big difference and the staff is always so pleasant and more than willing to help :)

Noemi Diaz

Apr 26, 2023

Google

This apartment has so many things working in its favor! If I didn't work from home while they were renovating the building, I would have loved to stay. The staff is personable, the maintenance team is FAST, and the extra staff in the evening keep things friendly and home-y around the clock! I do have to note that there will be (by their own admission) renovations for the next year.. In the lobby, workroom, gym, and pool area. In the hallways. In the units next to you, above you, and below you. For a year. If you work from home, this is just not the place for you. I wish it was.. otherwise I'd still be living there! Considering the location to Mutts, the DART, bars, the Katy Trail, and the M-Line, this location is prime! If you're a millennial professional that works 9-5 at the office, this is the place for you!

Kaleb Schumann

Apr 25, 2023

Facebook

Appreciate the friendly staff and Pedro for keeping the complex safe.

Fergal McArdle

Apr 6, 2023

Google

Leasing department was very communicative and super nice! All the ladies were sweet and made it an overall well experience for me and were not rushing through anything. 10/10 recommend this appt and 10/10 service.

lem hernandez

Mar 28, 2023

Google

I can’t express how amazing this apartment complex is. Very well maintained and managed! Love love love the pool and the location of this complex. If anyone is looking for an apartment in the uptown/west village neighborhood, definitely take a tour because you will not be disappointed.

Bradlyn Keel

Mar 28, 2023

Google

Nathaly is so professional and always very kind. She always helps me with whatever I need and it’s so kind about it I love that about her. If you get an apartment here nathaly is your go to girl !

Montserrat Ruiz

Mar 28, 2023

Google

Lived here for over 3 years now and have never had a bad experience. The new management team is super friendly and making great changes to the community. Maintenance requests get addressed very rapidly and the community itself feels safe and secure. I plan on staying here for the foreseeable future.

Gage Lassetter

Jan 25, 2023

Google

Great Place!

Brent Wenger

Jan 11, 2023

Google

As I am not yet a resident, I cannot speak to living here. However, I recently toured the property and a 2 bedroom unit with Jocelyn and I must say that Jocelyn and Blair at the leasing office are great! They are extremely knowledgeable and approachable and super friendly! Jocelyn gave us a wonderful tour and the units are extremely well updated and very spacious. The finishes and appliances are of amazing quality! We were very impressed. We can’t wait to become residents!

Alessandro Baboun-Saliba

Dec 21, 2022

Google

Everything about this place is fantastic from location all the way to the staff. It has all the conveniences you could dream of. I couldn’t find a better place if I wanted to. I highly recommend speaking to Blair she is an absolute angel!

Kyler Pell

Dec 14, 2022

Google

The apartment complex has a management team that is communicative and is clearly trying to create a place where residents want to stay. The staff even helped water my plants while I was on vacation! They also give my dog treats *every* time we walk past the leasing office.

Kaleb Schumann

Nov 24, 2022

Google

The best in the West!

Alexandra Brown

Nov 18, 2022

Google

Love the location and the updates being made. The staff Blair, Mackinsie, Jocelyn, & Pedro are accommodating and approachable. The building is quiet with nice residents and I feel safe, which is extremely important:)

Heather Friessen

Nov 16, 2022

Facebook

I have lived at this property for about a year now and I am loving the new property owners. The ladies in the leasing office Blair, McKenzie, and Jocelyn are approachable and are making a change with involvement in the community! I have always felt extremely safe at our building as well, I can thank Pedro for this :) I am excited for all the changes and updates to come!

Victoria ward

Nov 16, 2022

Google

Ever since Cortland has taken over, I have been loving it. Great staff, and great place to live!

Zain Anabtawi

Nov 16, 2022

Facebook

Love the location with all the new updates that are being made at the property!

Nadine Haddad

Nov 16, 2022

Google

I plan to renew my lease. Everyone at the front desk is friendly and helpful, and they are responsive to any requests. My apartment is beautiful and I don’t hear noise. I love my balcony overlooking the dog park!

Beth Reis Sosidka

Nov 16, 2022

Facebook

Great staff and service!

Martin Lemus

Sep 22, 2022

Google

Amazing staff, always helpful whenever I need anything!

Tyler Sims

Sep 22, 2022

Google

I really enjoyed visiting this property. It is in a great location (top-notch walkability) and the staff are amazing!

James Voelker

Sep 22, 2022

Google

management was super great and welcoming and love how they are focused on making us feel welcome, and ready to have us apart of the community.

lem hernandez

Sep 22, 2022

Google

I’ve lived at Cortland for 4 years. It has been a great experience and an awesome place to live! Special shout-out to my guy Pedro who is extremely responsive and helpful whenever I need anything.

Joey Boivin

Sep 22, 2022

Google

management is so generous and professional. I love how friendly the staff is. I love also how much they are focused on resident experience

Nani Ruiz

Sep 22, 2022

Google

What I loved most about living here is Pedro. He really cares about the building and it’s residents and I felt safe when he was in the building. I was here for me many years and management changed a lot but there was always the feeling of community between all the neighbours and knowing that Pedro would be there.

Dolly A

Sep 22, 2022

Google

Location is perfect. Ample space!

Sofrito El Bambino

Sep 22, 2022

Google

Nice property and good concierge service with Pedro..

Denise McMillan

Sep 22, 2022

Google

Awesome apartments! Location is perfect it’s close to anything you can think of: food, gyms, bars, convenience stores, and boutiques! The management here is also great and Pedro really makes the place feel safe.

Erika Valdez

Sep 22, 2022

Google

This is a fantastic community. The management team is super friendly and accommodating! Way to go Cortland West Village!

Zan Cheeks

Sep 22, 2022

Google

The place is amazing, every worker makes you feel very welcomed, and it is one of the first times I feel comfortable at my home, amazing place overall!

christian orozco

Sep 22, 2022

Google

It was the winter of '89, and hard snow covered the ground. I had recently moved into the area, but the streets were as empty as an old Chisolm trail ghost town. Only Cortland at West Village Apartments stood taller than the rest. A lone obelisk in the barren streets, the apartment building cast a stark silhouette against the frozen white ground. I was able to take shelter within the foundation of the building (which had fantastic insulation) shielding me from the unyielding blizzard roaring outside, where I lived for the next few decades. I had been living in the walls until recently emerging from my hibernation and moving in (formally) last September. Now a member of both the Cortland Community and the surface world, my stay here has been made significantly more pleasant with the addition of air conditioning and a pleasant staff right downstairs. I can always bring work orders or issues too. The proximity to Mutts and the rest of West Village is definitely a big plus, and I couldn't be happier with my team.

Sam Packer

Sep 22, 2022

Google

Love the convenience of being able to just walk a short distance to tons of restaurants, and shops. I feel safe living here. When I have an issue, maintenance is quick to resolve it. Happy tenant that will be around for a lot longer.

Ethan Enrriques

Sep 21, 2022

Google

Great apartments to live in!! Beautiful units, updated and very well kept up. Management has super fast response times and are a pleasure to talk too. (Totally not usually a thing in apartments!) will be staying for a long while!!

SilverStars

Sep 21, 2022

Google

Great management. Great environment. Clean, and an amazing property to live on.

Jonathan Gilliland

Sep 21, 2022

Google

I love living here! Pedro, Blair and Mackinsie in the front office are amazing!

Thomas Blanks

Sep 21, 2022

Google

The staff is so friendly and helpful, and location is amazing!!

Grovey Latimer

Sep 21, 2022

Google

Great management team and very dog friendly! The staff always waves hello when we walk by and my pup loves going in to say hi!

Maddie Hoofard

Sep 20, 2022

Google

Loved it here, management staff was super friendly. Highly recommend!

lane fox

Sep 20, 2022

Google

Great property and very accommodating for your maintenance and other needs. Management is always on top of everything and really nice. The location is also extremely convenient as you have everything walking distance from restaurants, convenient stores, multiple gyms, bars, etc. Major plus if you have a dog since you have Mutts Canine Cantina right down stairs. Would 100% recommend living at this property!

erik Mireles

Sep 20, 2022

Google

The staff is so helpful and very nice. Overall love the community!

Daniela Varela

Sep 20, 2022

Google

Been living here for 2+ years now, great management! Location is perfect.

Zain Anabtawi

Sep 20, 2022

Google

Love living here. It's centrally located and staff are super friendly and helpful. I moved here 2.5 years ago, with never visiting Dallas and I lucked out choosing this property.

Danielle Ketchum

Sep 20, 2022

Google

These apartments are super nice and so is the property. The staff is very friendly and helpful too. Highly recommend!

Jared Rammage

Sep 20, 2022

Google

Everyone in the office is so nice every time I come in and they always wave to me & my dog when we pass by. Love having mutts so close by, my dog loves it!

k&e celebrations

Sep 20, 2022

Google

The management team is AMAZING and I have really enjoyed my time living here! The management and maintenance team are quick to respond to any request or questions. It's in a great, walkable and pet friendly area and where I feel safe walking by myself. Cortland is also super pet- friendly as many people have dogs/pets. Highly recommend living here!

Laney Denney

Sep 20, 2022

Google

The staff is super helpful and nice! Made me feel very welcomed!

Lisa Meeks-Penny

Sep 20, 2022

Google

Quiet community. Staff is super nice and helpful. Everyone makes you feel welcomed and at home.

Joshua Huerta

Sep 20, 2022

Google

It's a beautiful property. Very tranquil

L

Sep 17, 2022

Google