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Service

Our 48-Hour Service Completion Guarantee


Maintenance issues can happen any time — not just during office hours. We provide our residents with a 48-hour service completion guarantee, so they can rest easy knowing their maintenance requests are our top priority. Our promise to our residents is easy: if we don’t resolve a resident’s routine service request within 48 hours, seven days a week, they’ll live rent-free until we solve the problem.

A Simple Promise with a Big Impact


It’s our goal to limit the effect maintenance issues have on our residents’ lives, which is why we promise to fix routine issues within 48 hours or less. And if we miss the mark, we compensate residents with a rent credit for each full day the problem goes unresolved. This promise is only one part of a larger effort that drives everything we do at Cortland. Here, we want to ensure the only thing our residents have to worry about is making the most of their day. We’ll take care of everything else.

Resident, Village at Lake ParkI want to thank the maintenance team for responding so quickly and then resolving my issue without having to make numerous trips. They’re extremely efficient and always leave a copy of the work order for you to review upon departing. They went above and beyond my expectations.

Live Easy Guarantees


At Cortland, we work every day to make our communities the perfect place to call home. In addition to our service completion guarantee, we also provide move-in satisfaction and relocation guarantees to help our residents love where they live. Use the links below to learn about our Live Easy Guarantees and find a Cortland community.